So I have my own gripe about the World Event.
Trion has always prided themselves about their communication with their customers, and I think they’re doing great with content, but I think they’re stumbling when it comes to delivery.
So we had two weeks of Phase 1 of this world event and a little in-game tracker that told us when Phase 2 would begin. Excellent so far! But what it didn’t say was “and Phase 2 is a 1-time, short duration event so be ready when it launches!”
If I hadn’t happened to check Twitter on Saturday I would’ve totally missed Phase 2 of the event (oh wait, I did anyway, but that’s another gripe). I guess people learned about this from the forums and maybe from European players who experienced it first hand?
Scott Hartsman posted about the event both before and after it, and both times in the forums. Kudos to him for owning up to the problems but how many players didn’t see these messages? If you go to http://www.riftgame.com right now, the most recent news is about the addition of Authenticators, posted on 4/15. I guess there’s preliminary patch notes about 1.2 up somewhere in the forums, too?
Bottom line is that Trion relies exclusively on its forums to communicate with its audience, and that, to me, is horribly short-sighted of them. Communicate to me through the game client please. Make better use of the space in the Launcher. For longer form communication, how about setting up a blog like every other non-MMO company does? That way your customers can subscribe to the RSS feed of this blog and never have to worry that they’re missing out on important news about the game they’re paying for. Sure, cross-post to the forums as well; I’m not suggesting getting rid of that.
But if the idea is that to play your game effectively I need to remember to troll through your forums once a day (even if that means going to your devTracker) then over time you’ll lose me as a customer. I’ll forget to visit and so will miss out on events and features and that in turn will lead to me becoming disenfranchised with the game. That’s not a happy thing for either of us.
Setting up a blog should be pretty trivial. It doesn’t have to be fancy. Look at what Netflix does, for instance (they use Blogger). I can subscribe to that feed and have all the Netflix news I need pushed to me.
I wish I could do the same with Rift.
How about it, Trion?