Cryptic and the community

So yeah, I’m not yet able to let this go.

Since last night my irritation with the whole situation continues to grow. However I feel myself become less irritated with Cryptic, and more and more irritated with the blogging and forum-using community.

Here is the situation:

I spent $5 for a pre-order box at Best Buy. I took the box home. I created a Champions Online account. In the process of doing this, the web site popped up a “Take advantage of our Special Offer” interim page. The offer said I had to buy before Sept 1st, as this was a limited time offer. I clicked “Not now, thanks” feeling I’d like to at least sample the game before I made that decision, and in addition I saw no reason to fork over $200 ahead of time.

The Best Buy pre-order came with Early Access. I figured if the launch went well, I’d take advantage of the special offer comfortably in advance of the Sept. 1 deadline.

Following creating the account, I was sent an email, again soliciting me to take advantage of the special offer. It referred to the offer as “Limited.” This was moments after seeing it referred to as a limited time offer.

I assumed, since there was no physical component to this offer, that Limited referred to the Limited time.

Then, Monday night they announced, on their website, that they only had a limited quantity available. By the next morning they were gone. Monday night I was playing in the Open Beta Ending event; I never even saw the announcement until they were sold-out. I pause now to point out that they have a directed means of communicating with players: the launcher. We see that every time we start the game. They chose not to use that avenue to convey the “limited number” nature of the special deal.

I have since read that Cryptic announced that there were limited quantities of these deals in their forums. Have you been to their forums? They’re disgusting. No more disgusting than any other game’s forums, but I avoid gaming forums as much as possible since they are all vile places.

The fact remains that when Cryptic ‘pushed’ their marketing offers to me, they didn’t mention limited quantities. Just limited time. My bad for not accepting things at face value and digging through their forums in case they’d posted info there that they hadn’t bothered to ‘push’ to me.

OK, so that’s that.

I have a beef with Cryptic. I’m not saying they’re evil. I’m not hoping they go bankrupt. I don’t want Champions to fail and I’m not saying they’ve broken any laws. I personally disagree with the way they’ve handled the issue, and I would very much like for them to reconsider the decision to artificially limit what is a virtual product.

The only ‘leverage’ I have to work with is this blog (and let’s face it, Dragonchasers isn’t a force in the industry — if I get 10,000 visits a month I’m doing great) and my wallet.

So I’m doing the only thing I can do to dispute the decision: opting not to buy the game. And really, this is between me and Cryptic, as far as I’m concerned.

So what I don’t get, and what is really, really starting to annoy me, is people on the sidelines chiming in to take pot shots at me and other people in the same boat as I am. For the most part, this is happening in those wretched, vile forums (which I continue to monitor in case they do opt to re-open the offers.. apparently the forums are Cryptic’s primary way to communicate with their users), but there are bloggers jumping on the bandwagon too. (I’m still trying to puzzle out what Tipa meant by her comment “Did the game become less fun because of the ending of their pre-launch offer?” Was it a legit question? I’m honestly not sure if it was, but I accepted it as one, and answered her as honestly as I could in the comment section of her blog.

So my question is, if you weren’t interested in these special deals, or if you were interested and took advantage of them and are all set, then what is your interest in the situation? Why do you feel the need to snidely comment on something that has nothing to do with you? Does it just feel good rubbing salt in the wounds of people who are already frustrated to begin with? What do you, the bloggers and forum posters telling us we should have known better, or just “QQ more, crybaby,” hope to accomplish by your blog & forum posts?

I’ll reiterate what I’m trying to accomplish. I’m trying to convey to Cryptic that I feel strongly about their decision and have $250 that I’m ready to hand over to them if they decide to change their minds. If they don’t, I’m sure there are other developers who’ll be happy to sell me product.

Comments CLOSED on this post. I’m too angry to have a rational discussion about this topic at this point. (And yes, I realize how foolish it is to close topic on a post that I asked a question in…my questions were for the most part rhetorical.)

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