Nintendo Customer Support FTW!

Somewhere around July 23rd, our Wii Fit Balance Board started acting wonky, giving crazy readings and drawing straight diagonal ‘COB traces’. I futzed with it for a couple of days, but on Friday, July 25th we called Nintendo to request service.

Later that day we were emailed a pre-paid FedEx Ground shipping label. On Saturday we packed up the Balance Board and on Monday, July 28th I dropped it off at a Kinko’s FedEx Center. It arrived on July 29th (a bit of luck there, we’re in MA and the repair center is in NY so it didn’t have far to travel). By July 30th there was a notice in the Repair System that they would replace the board but it was currently back-ordered.

In spite of this, a new board was shipped via UPS Blue (2nd day air) on July 31st, a Thursday. Today, Monday, August 4th, the new board arrived. It works perfectly. And cost us nothing beyond some packing tape (we sent it back in the original WiiFit box, wrapping it in flattened out brown-paper shopping bags).

I’ve been “fortunate” enough to have to pay to have both an XBox 360 and a PS3 repaired. It took Microsoft almost 5 weeks to turn around the XBox ($100) repair, and it took Sony 3 weeks to turn around the ($150) PS3 repair. And in neither case was anything repaired…the old unit was just swapped out for a refurb.

So I have to rate Nintendo as easily the best of the ‘big three’ when it comes to Customer Service. The exchange was handled swiftly and with no hassles whatsoever.

And we’ve got our little friend back. Oh, how we’ve missed our Balance Board Buddy!

2 thoughts on “Nintendo Customer Support FTW!

  1. Nice. Having heard all the horror stories of XBOX repairs, we just opted to replace ours when it went RRoD. Glad to hear Nintendo’s CS is more interested in taking care of its customers.

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