Day: July 2, 2011

Atari’s Customer Service

Posted on by Nimgimli

I’m the first one to bitch and moan at bad customer service, so it’s only fair to also draw attention to good customer service.

Last night playing CO I noted I had 3000+ points to spend in the cash shop. Woot!

Today I was over in STO land, and they were offering a deal on Atari Tokens. I wanted to buy some ST:TOS gizmos so I figured I’d spent some money. I ordered 2000 Atari Tokens.

I jumped into STO and it said I had 3300 tokens. Hmm. I checked paypal to be sure the transaction went through. It had. So I hit customer support. I was going to Open a Ticket when a “Live Chat” box popped up. I decided to try it, and a few seconds later I was IM’ing with Mike G.

One we got through the basics of me proving it was my account we were talking about, we started debugging the problem. He said he could see 2000 tokens being deposited in my account. I asked him why I was seeing the same 3000+ I’d seen last night. We went down the list of obvious things. Blowing away cache, trying a different browser, checking in game. Finally I asked him if they could credit me with 1 token just to see if my balance changed, and he left for a bit to see if that was a possibility.

When he came back I asked if he could see a running balance. He couldn’t, but he could see I’d gotten comped 400 CO points on the 28th and 2000 Atari Tokens today. The way he phrased that gave me pause. I logged into Champions Online and it said I had 5000+ points. Eureka!

It turns out that the free points I get from being a Lifetime Subscriber to CO aren’t usable in Star Trek Online. They’re CO points, not Atari Tokens. I apologized to Mike G for wasting his time; I’d never mentioned my previous balance was all freebie points from another game. He remained patient and helpful through the entire process and was very gracious in the face of my being a bit of a bonehead.

So once again, PBCAK (problem between chair and keyboard) but kudos to Mike G for working the problem (I talked to him for about 40 minutes before I realized my error) and never giving up!

A dip into Champions Online: Free For All

Posted on by Nimgimli

Last night my buddy Eric (who you may know as BlamefulGecko) dragged me out of my self-imposed MMO exile and into Champions Online.

This isn’t the first time I played CO; I played at launch and even have a Lifetime Membership. But as with so many other MMOs I eventually lost interest and moved on to something else. According to the character select screen, it’d been 169 days since I last played my characters and if I recall correctly that was a 1 time log in during a welcome back week or something. Really it’s been since a few months after launch since I seriously played. (I still have my “Hall of Champions” listed over to the right, with some origin stories.)

Eric wanted to show me the new Episodes that Cryptic has been adding (similar to what they’ve done with Star Trek Online) so we did the first one. I probably didn’t get as much out of it as I should have, since I was feeling really clumsy and focused more on how to play than what was going on, but Eric did a great job of narrating the storyline as we played. It was a ton of fun!

Afterwards, Eric put on a fashion show of sorts, showing me his different characters and all the crazy-awesome costumes he’s created for them, including a lot of splashy bits that he’s either earned through playing or bought at the C-Store.

I found myself trying to remember why I’d stopped playing; I really enjoyed my visit to this comic book world. I might have to roll a new character to take through the tutorials and get my bearings that way, though. I’ve got unused points to spend, bags full of junk that I have no idea what to do with, and I was halfway through our play session before I remembered some powers work for as long as you hold down a key (and Eric had to remind me that you could ‘charge’ your travel power).

Everything old is new again, I guess. Thanks Eric!